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RK WORLD WIDE PROFILE
Logistics Air & Ocean Import-Export Freight Forwarder Customs Clearance Warehousing
Reg Rk World wide Prathibha Paradise No 5, 3 rd cross, MG road, Tumkur 572102 Karnataka, India
Bangalore Branch:
166, E-Block, Cargo Village, kempegowda
International airport, Devanahalli,
Bangalore -560300.
Ph No: 9686196301/302,9448084952
Warehouse
Kladb Industrial Area Plot No 658 P-42
3rd Phase, Vasanthanastsaputa
Tumakuta-572128 Karnataka
OUR MISSION
We encourage cooperation and foster a work climate that encourages employees to strive for quality and perfection while offering high-quality service to clients under one roof.
RELIABILITY
We deliver stuff safely and on schedule. We offer assistance through our tracking services and customer care channels to guarantee that you know where your delivery is at all times!
OUR VISION
We want to be the logistics industry torchbearer. Our goal is to make RK Worldwide the most solid global logistics firm and a trusted partner to all of our clients. Year after year, we hope to improve our performance and client loyalty. .
WORKFORCE
Our employees are knowledgeable, dedicated, and devoted business partners. They are professionals in handling freight from diverse sectors. They work relentlessly to ensure that your shipment arrives securely at its destination. Their primary goal is to provide excellent customer service. .
OUR VALUES
PEOPLE
We create an atmosphere of mutual support, respect and collaboration, realize our success depends on our ability to perform as one highly effective team.
CUSTOMER
We are committed to high quality service delivery – reliable, timely, responsive and proactive, in meeting our customers’ needs and ensuring a positive customer experience.
INTEGRITY
We are open and honest in all our dealings and maintain the highest integrity at all times.
KEEPING PROMISES
We honour our commitments to all our stakeholders.
PROCESS DISCIPLINE
We define, follow and improve processes rigorously, to enhance efficiency and effectiveness of service to customers and business performance.
RK World Express Delivery Business
Our Services
Express – Surface
RK World wide specializes in delivering road transportation services door to doorto22000+ pin codes across India, in day definite delivery mode, Dealing in reverse logistics, multi-location pick-ups and managing
complex logistic operations on demand, we operate across all industry verticals from Industrial & Manufacturing, Auto, Apparel & Lifestyle, Pharma and Hitech, Retail & Ecommerce
Express – Air
Air express specializes in moving time sensitive, high value goods to distant location with ease and within shortest possible time
By integrating Air with our surface express services, offers truly multi-mode freight flexibility, guaranteeing specific day/nightdeliveries to fit customer needs, costefficiently.
RK RETAIL
RK world enables movement of small consignments across its vast network that serves over 22000+ pin codes across India.
Right from a small trader, businessman, housewife or a student offers door to door pickup & delivery that brings ease of sending/receiving packages almost anywhere in the country.
3 PL
Our third party logistic services offer warehousing & fulfillment solutions for our customers thereby enabling them to reduce costs & improve efficiencies
RK Exhibit
RK exhibit is our offering for specialized services with a standard operating process for moving exhibition material across locations .
We are well trained & equipped to move all your exhibition material To & from your preferred location as per your desired date
Edu Excess Baggage
A simplified transport solution for students across India for movement of their study material & personal consignments. Edu excess comes with a box which can carry up to 20kg, across the RK network. Edu excess serves the student community while relocating to or from their homes, hostels or universities during semester breaks.
Key factors to RK world Success – Service Delivery Excellence Model
Intensely Service Delivery Focused / Technology, Data and Engineering Driven Express Delivery Company
Focus on People, Process , Engineering and Technology
OCEAN FREIGHT - IMPORT & EXPORT
Freight Systems provides a dependable and integrated ocean freight service that puts the customer first. With trained personnel on the ground at ports across the world and partnerships with best-in-class global and regional carriers, we offer a robust and flexible range of global and local Ocean Freight services for both Less-Than-Container Load (LCL) and Full-Container Load (FCL) shipments. With direct consolidation to 18 countries serving 200 ports, our LCL experts bring in a deep understanding of the markets and network to offer customized and innovative solutions with full accountability and transparency.
Advantages
- LCL Consolidation
- Exports and Imports
- FCL Forwarding
- Customs & Compliance
- Multi Modal Transportation
- Consolidation Cargo
- Local teams within a global network
- Fixed schedules and defined lead times to help forecast and plan
- End-to-end transparency via our digital platform Frescon, which allows you to monitor and track your shipments in real time easily from a single tool
- Dedicated CFS at all major gateways for increased reliability
CUSTOMS BROKERAGE
Import Customs Clearance
Import customs clearance is a government obligation that entails clearing goods via customs borders and territories in order for inbound cargo to be released.
Export Customs Clearance
Export customs clearance is a government requirement for exporters exporting outside of their trade zones to get approval to load an outgoing vessel.
Customs Transit Documentation
This allows customs clearance formalities to take place at the destination point rather than at the point of entry into the customs territory
- Analysis of shipping documentation to ensure compliance.
- Preparation and e-submission of documents to government agencies.
- Correct classification of goods, determination of taxes, excises, and duties.
- Serving as a liaison between the company and government agencies.
- Coordinating transportation, storage, and distribution of goods.
- Coordination with cargo insurance against damage, loss or theft
AIR FREIGHT :
Air freight allows the transport of goods quickly by air.Shipping cargo by air has always been a high cost-toweight form of shipment, countered by the fact that it's the fastest way to transport goods internationally
We operate international freight services through our totally owned subsidiary company providing the criticality to freight shipments that they truly deserve.We provide Consolidation cargo system services.
Advantages
- Time – transporting goods with air freight saves time – it’s much faster than shipping, rail or road transport
- Reliable – flights generally have reliable arrival and departure times with very few delays, so the shipment of cargo by air is very likely to arrive on time
- Low insurance premium – due to the shipment duration being so short, insurance premiums on air freight are generally lower
- Secure – the shipment of cargo by air is tightly managed by security, so the chance of cargo being stolen or damaged is low
- Less warehousing requirements – the clearance time for air freight is fast, and there’s generally less stock to unload than that for cargo ships, so customs clearance is fast, and the need for local warehousing is much lower
WAREHOUSING & STORAGE
Our WAREHOUSE are designed specially to fit YOUR BUSINESS NEEDS.
We provide 24-hour storage services for retrieval and preparation for speedier deliveries.
With our powerful warehouse solutions, you can secure space in strategic locations, move merchandise quickly, and only pay for the space you use. We'll keep your scheduled and unforeseen freight flowing so you can get the most out of your supply chain investment.
Increase your on-time delivery by strategically placing your goods inside our worldwide network of warehousing facilities. Custom warehouse supply chain solutions spanning all forms of transport can help you meet your ever-increasing e-commerce demands.
We specialise in cross-border transportation of items, clearing at Indian customs, storage, inventory management, forwarding, and last-mile delivery for our customers who require skilled handling of their critical shipments.
- Inventory management system
- Packing and moving System
- Secondary Transportation
- Distribution management
- Warehouse service management
- 3pl Logistics
- KPI Management
- Reverse Logistics
- EDI Interfacing
- Delivery Services
- Coal storage system
- Bin Management
Service Delivery : Real Time Monitoring
Shipment integrity
- Daily tracking of integrity breach – damage, pilferage and theft
- Ascribing responsibility for all cases to a location or vendor
- Surprise checks and security audits
Capabilities required for consistent service delivery
A. Network Improvement
- Increase in schedulisation of thenetwork – making network more reliable
- Increase in direct connections
- Improve market vehicle operations
B. PUD Enhancement
- Use mobility solutions to improve PUD vehicle monitoring
- Increase Pickup and Delivery Capacity
- Improve pin code reach – convert ODA to Standard and NSL to ODA
C. Process Automation
- Piece level tracking
- PUD process standardisation/automation
- PUD route tracking and management system (RTMS)
- System based loading and unloading process
D. Training, Audit and ProcessStandardisation
- Drive greater process standardisationthrough training and audit
E. Infrastructure
- Best in class infrastructure based on Engineering design (flow/sizing)
- Data driven decision making for hub and service centre location selection
Best-in-class Infrastructure (1/2)
CENTRAL NETWORK MANAGEMENT(CNM)
- Centralised CNM team at HO monitorsline-haul vehicles in real time
- Also monitors 16 critical locations with CCTV surveillance to ensure that shipments are not mishandled
- CNM ensures higher network efficiency and enables delivery of high service levels
HANDLING
- Cargo nets used to secure customer’sload inside the vehicle
- Efficient tracking of handling process to monitor truck turnaround (load and unload) time
- Aids addressing inefficiencies in handling at a particular location
OTHER INFRASTRUCTURE
- Invested efficiently in technology infrastructure - significant automation of processes and less paperwork
- Mobile printers for on the go printing and tabs for accessing in-house applications
- Smart courier (mobile tabs for pickups)
RK World wide has deployed effective technology & infrastructure resulting in productivity gains
Technology Architecture
RK World Wide
- Bespoke application developed by PwC in 2011
- Based on a suite of Microsoft Technologies(.Net and ASP (being migrated) based modules); SQL Server database
- Integrated with Android App
Engineering & Analytics
- Bespokeapplications developed in python
- Tight integrationwith RK through web protocols
Value Proposition
RK world wide is a high-performance, high-integrity, professional organisation that seeks to consistently deliver service excellence through best-in-class reliability across all parameters of customer service. This is achieved through a comprehensive ownership of service delivery across the organisation, timely and transparent flow of information and a proactive approach towards issue resolution supported by world-class systems and processes
Robust Operations Backbone
- Stringent Process Discipline
- Highly Skilled and Trained manpower
- Pan-India Network
- Self-Managed/Owned Network
- Leadership in Reverse Logistic
Customer-centric Architecture
- Customer centric approach engrained in the organisation DNA
- Best in class 24/7 customer service based on Global CS processes
- Dedicated Key Account Management team
Class-leading Usage of Technology
- GPS & Central Network Management system
- Mobility based applications
- Advanced and user friendly Web based IT Solutions
- Best in class automated pick-up system with dailydetailed MIS
Best in class Engineering
- Best in class network optimization and monitoring tool for line haul orchestration
- SC tool for PUD optimization based on load clusters
- Predictive models to provide expected loads at operating units
- Engineering based Delivery strategy to focus on expanding PUD reach and capability
- AI based Customer sentiment analysis
Tailored solutions for each vertical
HEALTH CARE
- Stock Transfer & Sale Movement
- Sample & Promotional Distribution
- Movement of Medical Device
AUTOMOTIVE
- Time Bound Spare parts Movement
- Reverse Pick Up Solution (from Many to One)
ENGINEERING
- Time Bound Engineering Parts Movement
- Reverse Pick Up Solution (from Many to One)
- Control Tower based Solution
LIFESTYLE
- Time Bound Delivery to Retail outlets and MBO
- Stock movement from Vendor locations
- Reverse Pick Up Solution(from Many to One)
ICT
- Movement of Hardware & Spare parts
- Storage & Distribution
- Reverse Pick Up
- Solution(from Many to One)
Country Management
AWARDS AND RECOGNITIONS
- Best transportation company
- Best Express Logistics Service Provider
- Best In-Class Employer
- Best logistics Services
- Best Network Optimization Solution Provider
- Customer Intimacy & Service Excellence
- Good capabilities Self-assessment & Improvement & Adaptability
- Great Place to Work Certified
- Outstanding Digital Transformation in Supply Chain
- Outstanding Express Logistics Service Provider
- Service Provider of the Year in recognition of Customer Service
- Voice of the Customer
- Working Together & Winning Together
Healthcare Solutions
Used for:
- Movement of Finished goods / intermediates / marketing samples
- Express LSPs to provide safe and timely deliveries.
| Key Requirements | RK World Solutions |
|---|---|
| 1. On-Time deliveries |
✔ TAT meeting the industry expectations
✔ No. 1 in Service Levels consistency. |
| 2. Damages / Thefts to be a very low level |
✔ No. 1 in industry in terms of Damage / Theft %
✔ Well established security infrastructure ✔ Technology usage – Machine Learning for Risk prediction / IOT on pickup vehicle
|
| 3. Sample Distribution / Promotional material distribution by Medical representatives |
✔ Special tech enabled operations / CS module for deliveries to medical representatives.
✔ Excellent coordination on ground for seamless delivery ✔ Dedicated CS Team
|
| 4. Reliability |
✔ Transparent flow of information
✔ Well defined SOPs ✔ Highly consistent service levels |
| 5. MIS / Flow of information |
✔ Transparent / automated / regular – daily flow of MIS
✔ API Integration with customers ✔ Web Shipping Tool implementation at Pickup location |
Auto Solutions
Used for:
- Delivery of Auto Components to Distributor whilst managing customer expectations and balancing working capital need.
| Key Requirements | RK World Solutions |
|---|---|
| 1. All India Reach required |
✔ PAN India presence with more than 20,000+ pin codes
✔ Reach Increasing consistently
|
| 2. Optimal stocking of components; TAT should be in line with expectation consistent service levels expectation and reducing working capital need of dealer / distributor |
✔ TAT meeting the industry expectation
✔ No. 1 in Service Level Consistency thereby meeting customer expectation and reducing working capital need of dealer / distributor |
| 3. Minimal Damage / Shortage incidents |
✔ “ Best in class “ : Least Damage / Shortage percentage in industry
|
| 4. Timely communication and resolution |
✔ A well established KAM and CS structure
|
| 5. MIS / Flow of information |
✔ Transparent / automated / regular – daily flow of MIS
✔ API Integration with customers ✔ Web Shipping Tool implementation at Pickup location. |
| 6. Special requirements (VOR orders etc) |
✔ Flexible pickup and deliveries to meet contingencies |
Engineering and Industrial Solutions
Used for:
- Rapid delivery of time sensitive material to all corners of India along with complete financial and information exchange.Effective delivery management thru appointment to OEMs.
| Key Requirements | RK World Solutions |
|---|---|
| 1. All India Reach required |
✔ PAN India presence with more than 20,000+ pin codes.
✔ Reach Increasing consistently
|
| 2. Damages / Thefts to be a very low level |
✔ No. 1 in industry in terms of Damage / Theft %
✔ Well established security infrastructure
✔ Technology usage – Machine Learning for Risk prediction / IOT on pickup vehicle
|
| 3. Spare Parts Return Management |
✔ No. 1 in Reverse Logistics – Excellent pickup registration process; CS driven controls leads to seamless pickups
✔ Best in class IT modules support. E.g. control tower etc.
✔ Tech controlled Open pickup deliveries as a special service.
|
| 4. Meeting Customer Expectation with Control on Working Capital |
✔ TAT meeting the industry expectation
✔ No. 1 in Service Level Consistency thereby meeting customer expectation and reducing working capital need of dealer / distributor
|
| 5. MIS / Flow of information |
✔ Transparent / automated / regular – daily flow of MIS
✔ API Integration with customers ✔ Web Shipping Tool implementation at Pickup location. |
| 6. Ability to manage Heavy Boxes/ parts |
✔ MHEs available in hubs and service centres . ✔ Well defined OPS SOPs for handling ✔ Regular training is imparted |
ECOM – B2B Solutions
Used for:
- Effective pick up & delivery management of Sellers to DC/ DC to DC / DC to delivery centres
- Returns management from DC to Sellers
| Key Requirements | RK World Solutions |
|---|---|
| 1. Seamless pick up management from large and small sellers |
✔ No. 1 in Reverse Logistics – Excellent pickup registration process; CS driven controls leads to seamless pickups
✔ Best in class IT modules support. e.g. control tower etc.
|
| 2. On-time Deliveries |
✔ TAT meeting industry expectations
✔ No. 1 in Service Levels consistency
|
| 3. Appointment deliveries at DC |
✔ Special DC Delivery set ups at Service centres
✔ Technology enabled pre-alerts for Appointment deliveries
✔ Proactive appointment taking
✔ Special cell for managing appointment deliveries
|
| 4. MIS / Flow of information |
✔ Transparent / automated / regular – daily flow of MIS
✔ API Integration with customers
✔ Web Shipping Tool implementation at Pickup location.
|
| 5. Customer servicing / issue resolution |
✔ Dedicated customer service
✔ Dedicated CRM – available 24 X 7
|
| 6. Feeder management |
✔ Connect DC to DC within state/ across states ✔ Connect DC to delivery service centres within states/ cities |
Apparel and Lifestyle Solutions
Used for:
- Transfer of material from Vendors to Warehouse / Factory and from Warehouse / factory to Retail outlets / Malls / ECOM distribution centres / Dealers / Distributors
- Returns
| Key Requirements | RK World Solutions |
|---|---|
| 1. On Time deliveries |
✔ TAT meeting industry expectations
✔ No. 1 in Service Levels consistency
|
| 2. Minimum Pilferage |
✔ “ Best in class “ : lowest pilferage percentage
✔ Well established security infrastructure and security team
✔ Innovative solutions – IOT locks, GSP Tracking
|
| 3 Appointment / Mall / Deliveries to e-Retail Warehouses |
✔ Special Mall Delivery set ups at Service centres
✔ Technology enabled prealerts for Appointment deliveries
✔ Proactive appointment taking
✔ Special cell for managing appointment deliveries
|
| 4. Returns Management |
✔ No. 1 in Reverse Logistics – Excellent pickup registration process; CS driven controls leads to seamless pickups
✔ Best in class IT modules support. E.g. control tower etc
✔ Tech controlled Open pickup deliveries as a special service.
|
| 5. MIS / Flow of information |
✔ Transparent / automated / regular – daily flow of MIS
✔ API Integration with customers
✔ Web Shipping Tool implementation at Pickup location.
|
| 6. Customer servicing / issue resolution |
✔ Dedicated customer service
✔ Dedicated CRM – available 24 X 7 |
IT and Telecom Solutions
Used for:
- Delivery of Spare Parts and Finished Goods
- Supply chain needs to be time bound , reliable and flexible
| Key Requirements | RK World Solutions |
|---|---|
| 1. On-time deliveries |
✔ TAT meeting the industry expectations
✔ No. 1 in Service Levels consistency.
|
| 2. Damages / Thefts to be a very low level |
✔ “No. 1 in industry in terms of Damage / Theft %
✔ Well established security infrastructure
✔ Technology usage – Machine Learning for risk prediction / IOT on pickup vehicle
|
| 3. ECOM / Mall deliveries |
✔ Special Mall Delivery set ups at Service centres
✔ Technology enabled pre-alerts for Appointment deliveries
✔ Proactive appointment taking
✔ Special cell for managing appointment deliveries
|
| 4. Return Management of Spare Parts |
✔ No. 1 in Reverse Logistics – Excellent pickup registration process; CS driven controls leads to seamless pickups
✔ Best in class IT modules support. E.g. control tower etc
✔ Tech controlled Open pickup deliveries as a special service.
|
| 5. MIS / Flow of information |
✔ Transparent / automated / regular – daily flow of MIS
✔ API Integration with customers
✔ Web Shipping Tool implementation at Pickup location.
|
| 6. Service parts logistics |
✔ Equipped with expertise to manage service parts logistics within state/ cities, including quality checks.
|
